A growing trend is emerging among Americans; automated tips are starting to become dreaded. In almost every store, restaurant, and coffee shop you go to, you are prompted to leave a tip at checkout. Whether it’s for a meal or a bag of chips, Americans are beginning to voice their displeasure towards the automated tip system.
From trendy coffee shops to big-box retailers, places that offer customers the option to add a dollar or two in tips at the end of their transaction are becoming a source of annoyance. While the intention behind this system is usually to help employees in a company, customers have begun to express the idea that it does not show appreciation for their service. In an American culture that heavily relies on a tipping system, customers have noticed that this automated system takes away from the feeling of gratitude that comes with leaving a tip.
In addition to taking away the feeling of appreciation, it also makes customers feel manipulated. In order to avoid judgmental stares or to meet societal standards, many customers opt into these automated tips. This creates a situation in which customers are constantly hit or reminded to leave a tip for someone they likely didn’t interact with.
Given their dissatisfaction with the automated system, many customers are starting to voice their opinion online. Through social media posts, customers are sharing their stories and complaints and ultimately labeling these automated tips as money hungry. While this automated system exists in some places for the convenience of the customer, those that are against it are trying to make sure that it does not extend its reach to other areas.
The conversations surrounding automated tips have sparked the debate of the necessity of tips in businesses altogether. Customers are beginning to worry that the system will eventually make traditional tipping obsolete. However, customers have also voiced their opinion that the system can be modified. For example, some customers advocate for a customer to customer tipping system. This type of system would help create a positive feeling between the customer and the worker.
It is clear that the public’s opinion of automated tips isn’t very favorable. While the automated tip system was created with the intention of helping employees get paid better, customers are tired of being reminded to leave something they might not be able to. Americans are beginning to understand the importance of a proper tipping system but are also not satisfied with the existing automated tip system.